Help center
Frequently asked questions
Why choose Epochure?+
Because we combine brand resources, supply chain expertise, and international business experience to help partners build efficient and reliable smart appliance businesses.
What makes your supply chain different?+
Our strength lies in integrating trusted manufacturing resources, stable product supply, flexible OEM capabilities, and efficient global fulfillment under one professional workflow.
What products do you specialize in?+
We specialize in smart home appliances and consumer electronics, including robot vacuums, wet & dry vacuum cleaners, cordless cleaning devices, and other intelligent home solutions.
Which brands do you work with?+
We collaborate with a range of well-known smart appliance brands and manufacturing partners, including Dreame, Roborock, MOVA, and other leading suppliers within China's smart home ecosystem.
Do you provide OEM / ODM services?+
Yes. We offer OEM and ODM solutions for global partners, including product customization, branding, packaging design, sourcing, and manufacturing coordination.
Are you a manufacturer or a trading company?+
We operate as an integrated supply chain and distribution partner, working closely with qualified manufacturers and global brands to provide reliable product and fulfillment solutions.
What markets do you serve?+
We support clients worldwide, including Europe, North America, Southeast Asia, the Middle East, and other international markets.
What is your minimum order quantity (MOQ)?+
MOQ depends on the product category and customization requirements. Please contact our team for detailed information based on your project.
Can you support private label projects?+
Yes. We support private label cooperation, including logo customization, packaging, user manuals, and product localization for different markets.
How do you ensure product quality?+
We work with experienced manufacturing partners and implement quality control processes throughout sourcing, production, inspection, and shipment stages.
Do your products comply with international certifications?+
Most products can support international certifications such as CE, FCC, RoHS, UKCA, and others depending on the target market requirements.
Do you offer global shipping solutions?+
Yes. We support international logistics and can arrange sea freight, air freight, railway transportation, and cross-border delivery solutions.
Can you help source products beyond your current catalog?+
Yes. Besides our featured products, we also assist clients with sourcing projects based on specific market demands and product requirements.
How can we start cooperation?+
You can contact our team through the inquiry form, email, or WhatsApp. We will respond promptly to discuss your business needs and cooperation opportunities.