Help center

Frequently asked questions

Why choose Epochure?

Because we combine brand resources, supply chain expertise, and international business experience to help partners build efficient and reliable smart appliance businesses.

What makes your supply chain different?

Our strength lies in integrating trusted manufacturing resources, stable product supply, flexible OEM capabilities, and efficient global fulfillment under one professional workflow.

What products do you specialize in?

We specialize in smart home appliances and consumer electronics, including robot vacuums, wet & dry vacuum cleaners, cordless cleaning devices, and other intelligent home solutions.

Which brands do you work with?

We collaborate with a range of well-known smart appliance brands and manufacturing partners, including Dreame, Roborock, MOVA, and other leading suppliers within China's smart home ecosystem.

Do you provide OEM / ODM services?

Yes. We offer OEM and ODM solutions for global partners, including product customization, branding, packaging design, sourcing, and manufacturing coordination.

Are you a manufacturer or a trading company?

We operate as an integrated supply chain and distribution partner, working closely with qualified manufacturers and global brands to provide reliable product and fulfillment solutions.

What markets do you serve?

We support clients worldwide, including Europe, North America, Southeast Asia, the Middle East, and other international markets.

What is your minimum order quantity (MOQ)?

MOQ depends on the product category and customization requirements. Please contact our team for detailed information based on your project.

Can you support private label projects?

Yes. We support private label cooperation, including logo customization, packaging, user manuals, and product localization for different markets.

How do you ensure product quality?

We work with experienced manufacturing partners and implement quality control processes throughout sourcing, production, inspection, and shipment stages.

Do your products comply with international certifications?

Most products can support international certifications such as CE, FCC, RoHS, UKCA, and others depending on the target market requirements.

Do you offer global shipping solutions?

Yes. We support international logistics and can arrange sea freight, air freight, railway transportation, and cross-border delivery solutions.

Can you help source products beyond your current catalog?

Yes. Besides our featured products, we also assist clients with sourcing projects based on specific market demands and product requirements.

How can we start cooperation?

You can contact our team through the inquiry form, email, or WhatsApp. We will respond promptly to discuss your business needs and cooperation opportunities.